• Free UK Delivery on Orders over £100
  • Over 20 Years Experience

4.9Out of 139 Google Reviews


Shipping & Returns

Shipping

For stock items we aim to dispatch your order the day after we receive it, if your order is placed before noon we will do our utmost to despatch the item that same day, either First Class Post or by Courier, depending on the nature of the item(s) purchased. However, our courier will not deliver on weekends and the shop is closed on Mondays. This means any orders placed between 12pm on Friday and midnight Monday will not be able to be shipped out until the following Tuesday.

Standard shipping to UK 3-5 working days - £5.99 or free when you spend over £100

Shipping to Europe - prices start from £60 but please get in contact with us for a quote for shipping to the EU. Due to the UK no longer being a part of the European Union, the buyer is responsible for paying income tax, duty and any customs charges upon delivery. We are not able to quote this information.

Worldwide Shipping - please get in contact with us for a quote.

When, as a "Non-UK Resident", you are looking to buy from outside the United Kingdom, simply select your country in the checkout and the VAT will be removed.  In these circumstances, you, the purchaser (as the importer) will be liable for any VAT/local taxes/import duty.

Returns

Online Returns - you have 14 days from delivery to return an item to us in a resellable condition with its original tags. We will then have up to 14 days to process the refund. As a small business, we are not able to offer a free returns label and so we recommend using a tracked delivery service as the goods are your responsibility until we receive them.

In store returns - 28 days from date of purchase for full refund or exchange if the item(s) are in a resellable condition with the original tags. Returns are only authorised with a valid receipt.

Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund the cost of the item and any postage and packing. The item(s) must be returned within 15 days of purchase. This does not include damage caused by improper use and removal. Always read and make certain all users of the product read the instructions before use.

We regret that in accordance with the Consumer Contracts Regulations 2013, implemented on 13th June 2014 we are not liable for the refund of any return postage on Change of Heart items, we will refund the original cost of the goods, if any have been charged on that original purchase.  Where the item or items purchased has/have been personalised, i.e. ski bindings mounted specifically for and to a person's specific requirements these items are not able to be returned under Change of Heart principles.  In any case, all returned items must be returned within 15 days of purchase.

PLEASE NOTE, BECAUSE OF BOTH HYGIENE AND HEALTH AND SAFETY REASONS {CCR 2013 28 (3) (a)} WE REGRET WE ARE UNABLE TO ACCEPT HELMETS AS RETURNED ITEMS AND STRONGLY RECOMMEND. UNLESS A "like for like replacement" THESE ITEMS ARE ONLY PURCHASED IN PERSON, INSTORE.

Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, as such, we recommend sending the package by Recorded/Special Delivery.

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Snowfit 4.9 / 5 - 132 Reviews @ Google Reviews
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