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Shipping & Returns

Delivery

For stock items we aim to dispatch your order the day after we receive it, if your order is placed before noon we will do our utmost to despatch the item that same day, either First Class Post or by Courier, depending on the nature of the item(s) purchased. However, our courier will not deliver at weekends and the shop is closed on Mondays. This means any orders placed between 2 pm on Friday and midnight Monday will not be able to be shipped out until the following Tuesday.

We will do our best to let you know if there will be a delay, and will happily refund if this delay renders the product no longer of use to you.

Please note, where your purchase is for skis that require ski bindings to be mounted then we cannot guarantee that even orders received before noon will be processed, the bindings mounted, skis set up and prepared in time for our couriers to pick up that same day.  In view of this, please allow 2/3 days for delivery of such items. 

UK Mainland £4.99 (Free for purchases over £100)

Rest of UK and Mainland Europe (EU): £25

Channel Islands: £35
Rest of Europe (non-EU) but excluding Norway and Switzerland: £45
Norway and Switzerland: £55
USA and Canada: £65

Russia, China, Japan and Oceania: £85
Rest of the World: please contact us for a quote

Please note:

For Non-EU countries, local import duties may be payable upon receipt. International delivery times vary depending on destination.

 

VAT Free Shipping

When, as a "Non-EU Resident", you are looking to buy from outside the European Union, simply select your country in the checkout and the VAT will be removed.  In these circumstances, you, the purchaser (as the importer) will be liable for any/all local taxes/import duty.

 

Returns/Guarantees Policy

How do I return an item?

Simply call us on 01603 716655 or email us info@snowfit.co.uk explaining the reason for return, and we will advise you on what to do next.

To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines

Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund the cost of the item and any postage and packing. The item(s) must be returned within 15 days of purchase. This does not include damage caused by improper use and removal. Always read and make certain all users of the product read the instructions before use.

Change of Heart: Goods returned to us because of a change of heart must be unused and in perfect re-saleable condition (including product packaging, manufacturers labels, and instructions leaflets etc) otherwise we regret we will be unable to refund you.

We regret that in accordance with the Consumer Contracts Regulations 2013, implemented on 13th June 2014 we are not liable for the refund of any return postage on Change of Heart items, we will refund the original cost of the goods and their outward postage costs, if any have been charged on that original purchase.  Where the item or items purchased has/have been personalised, i.e. ski bindings mounted specifically for and to a person's specific requirements these items are not able to be returned under Change of Heart principles.  In any case, all returned items must be returned within 15 days of purchase.

PLEASE NOTE, BECAUSE OF BOTH HYGIENE AND HEALTH AND SAFETY REASONS WE REGRET WE ARE UNABLE TO ACCEPT HELMETS AS RETURNED ITEMS AND STRONGLY RECOMMEND. UNLESS A "like for like replacement" THESE ITEMS ARE ONLY PURCHASED IN PERSON, INSTORE.

Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, as such, we recommend sending the package by Recorded/Special Delivery.